Front of House

Learn More About NOVUS for Front of House Operations

Problems

Here are some of the most common customer relation problems for front-of-house operations:

Misunderstandings and Language Barriers

Mix-up or Missing Orders
Food Allergy Mishaps
Confusion About Ingredients
To Much on My Plate
No or Unhealthy Kid's Menu Items
Post Plate Food Waste

These problems can mount up during peak hours and when traveling on business or holiday

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Solutions

Cater to customers' individuality, reinvent your Back and Front of House, and empower customers to:

Customize Menu Items
Ordering Directly from Personal Menus
Experience a Unique Service
Budget Menu Items (Dynamic Menu Pricing)
Order Customized Meal Kits

and turn your Back of House into a more valuable and revenue-generating segment of your business.

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Track and Assess Nutrition Values

NOVUS establishes the nutrition and mineral values when perishable produce is received to establish a base value. Said values are continuously assessed and updated during storage and cooking processes.

These values are displayed on the interactive slidable ingredient fields so chefs and customers are always aware of the current values before selecting an ingredient, selecting a standard menu item, or when customizing a menu item.

The provided table is for illustration purposes only.

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Front of House Management

Comprehensive interactive Front of House screen displays allow staff to understand customer mix, seat turn, and other relevant data, pending reservations, ETA (Estimated Time of Arrival) and EDS (Estimated Duration of Stay), and many other pieces of information and aspects that allow for effective Front of House management.

Available data allows staff to Know Your Customer Better to provide attentive service and deliver a customer experience.

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The NOVUS-Ai service management allows for full service, semi-service, and made-to-order self-services.

Orders and order codes are sent directly to the respective stations that allow uploading of order details to tableware attached heat and water-safe NFC data tags. An order is placed on an intelligent service mat that reads the NFC data and automatically notifies staff (wristwatch SUDI), table-side display, or on a customer’s handphone that the order is ready for collection. All stages are automatically tracked, capturing all relevant response times to monitor and improve service.

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A New Service Approach

Deliver not only a Service -

Deliver an Experience Customer will share with family, friends and colleagues