Learn More About NOVUS for Front of House Operations

Front of House

Discover the Future of Front of House Operations with NOVUS-Ai!

Problems

Front-of-house operations play a vital role in the hospitality and service industries, yet they encounter numerous customer relation challenges.

Issues such as misunderstandings, language barriers, order mix-ups or losses, and allergy mishaps can significantly affect customer satisfaction and retention.

These challenges can also contribute to food waste, with approximately 18% of food waste originating from the restaurant industry.

Ee confronted this growing challenges of resource depletion and rising food costs, and addressed these problem areas effectively.

Solutions

We have embraced an innovative, out-of-the-box approach that allows customers to customize standard restaurant menu items to fit their personal lifestyle, dietary needs, portion sizes, and budget requirements. Enabling them to "Order and pay only what they can eat" and maintain their personal cloud-based menu, accessible when needed.

This level of engagement not only empowers customers to play a crucial role in reducing food waste but also fosters a deeper connection with the restaurant and its staff. As a result, restaurant staff can spend more time engaging with customers, significantly enhancing the restaurant's reputation in an era where feedback is rapidly shared through social media and online reviews.

Front of House Management

NOVUS-Ai's patented interactive and dynamic Front of House Maitre d' and staff screens represent a transformative advancement in the restaurant industry.

This innovation goes beyond mere operational efficiency; it fosters a deeper connection between restaurant staff and their patrons. Regular customers can be greeted by name, and their favourite seat, complimentary snacks, and special care can be prepared in advance, offering a level of personalised service that was previously unattainable in many establishments.

Additionally, the system provides the Maitre d' and staff with real-time insights into customer demographics, table turnover rates, pending reservations, arrival times, and estimated stay durations. This, and additional information enables proactive resource management, anticipates potential bottlenecks, and optimises seating arrangements.

Intelligent Service Management

This patented solution is designed for full-service, semi-service, made-to-order, and self-service environments.

By utilising NFC and RFID technology, the system enables instant tracking of orders from the moment they are placed until they are delivered to the table.

Each piece of tableware or the Intelligent Service Mats is equipped with a unique identifier that allows communications with both back and front-of-house staff and station screens. This connectivity ensures that the service staff are promptly notified of ready orders, as well as any changes or special requests made by customers, - allowing for immediate dedicated attention as needed.

As meals are prepared and served, server staff can access important information about each order (including beverages that need to be served together with a dish, or timely scheduled service) by simply holding their Staff User Devices against the tableware. This fosters a more engaging interaction between diners and staff and allows for quick responses to any questions or concerns.

Front of House Performance Management

NOVUS-Ai's front-of-house management solution utilises technology to streamline operations while tracking and analysing individual staff and station performances, and utility use to enhance operation and customer experiences.

The customizable station screens enable the Maitre d' and staff to identify trends related to specials, discounts, loyalty gratuities, and customer patronage. This information empowers them to actively engage with customers through direct communication and feedback mechanisms, allowing for proactive responses to customer preferences and actions to improve retention.

Additionally, the system provides the Maitre d' with a clear understanding of staff performance gaps, enabling the scheduling of targeted training sessions to address those shortcomings.

More Than Service: Create Unforgettable Experiences Worth Sharing!